Aatrix Windows Support
Mondays through Fridays from 8:00am - 5:00pm CDT
Phone: 701-746-6814
Fax: 701-746-4393
Email: helpme@aatrix.com
Aatrix Mac Support
Mondays through Fridays from 8:00am - 5:00pm CDT
Phone: 701-746-6017
Fax: 701-746-4393
Email: macsupport@aatrix.com
Aatrix Live Chat Support
Knowledgebase (FAQ's) »
Our Knowledgebase/FAQ Section is divided into 2 Main Categories to help everyone efficiently: Windows and Mac Users.
Windows
The Windows Section has two main subcategories pertaining to North America Users: U.S. and Canada. Subcategories under each country directly pertains to software FAQ's and procedures.
Mac
The Mac Section has subcategories directly pertaining to software FAQ's and procedures.
Search Our Knowledgebase
Webcast Sign-up
Windows
In keeping with Aatrix's continuing commitment to provide the best technical support available, we have added the ability for you to attend timely webcasts covering topics from Start-up, State Payroll Reporting, Year-end Procedures and more.
Documentation
Mac Only
Aatrix Top Pay® / Ultimate Payroll® / Payroll Reports® / PayCheck®
For Startup Guides, Updates, and more, go to this page.
Support Services
Mac Only
Are you new to payroll, working with more than one company, or simply want the flexibility to be able to get service when you need it most? Aatix offers a variety of one-on-one support plans to fit your needs. Each level provides the flexibility and convenience you need to maximize your business efficiency.
Mac Payroll Support Plans
Purchasing an Aatrix Support Plan will allow you access to our Aatrix Care system with a searchable knowledge base and a searchable QuickTime help knowledge base.
Annual Support Plans
Silver
Mac Support
60 minutes of Phone Support
(Valued at $40)
2 E-mail Questions (Valued at $30)
Access to Online Aatrix Care System (Valued at $100)
Savings of $101+
Gold
Mac Support
90 minutes of Phone Support
(Valued at $80)
5 E-mail Questions (Valued at $75)
Access to Online Aatrix Care System (Valued at $100)
Savings of $156+
Platinum
Mac Support
120 minutes of Phone Support
(Valued at $120)
10 E-mail Questions (Valued at $150)
Access to Online Aatrix Care System (Valued at $100)
Savings of $211+
Unlimited
Mac Support
Unlimited minutes of Phone Support
(Valued at $1200+)
10 E-mail Questions (Valued at $150)
Access to Online Aatrix Care System (Valued at $100)
Savings of $455+
Prepaid Support Plans
Plan #1
Mac Phone Support
30 minutes (Valued at $3.00 per minute)
Savings of $30.00
Plan #2
Mac Phone Support
60 minutes (Valued at $2.75 per minute)
Savings of $30.00
Plan #3
Mac Phone Support
90 minutes (Valued at $2.50 per minute)
Savings of $135.00
Support Fees (without a plan):
Phone Support: $40 for the First 10 minutes + $4 each additional minute
Email: $15 each question
